While our specialty is pediatrics, we can also do testing on adults. We are specially trained in collecting specimens on the "hard to stick" veins at any age.

ChildLab has Laboratory Service Centers throughout Ohio. You can find the closest location to you by clicking here.

ChildLab offers convenient hours for you. Please click here to find a Laboratory Service Centers near you. Please contact the center directly or call ChildLab Client Services at 1-800-934-6575 for that hours of operation. 

ChildLab offers walk-in service for lab work. The only tests that require scheduling are Sweat Chloride and Glucose Tolerance testing. 

Yes, you must have written orders from your child's pediatrician for lab work. They can be brought in on a script from your child's physician or faxed in from the physician's office. 

You must contact the physician that ordered the lab work to find out the results. 

You will need to bring the following items:

• A ChildLab requisition or physician prescription with the name of the test to be ordered.
• A current insurance identification card
• Driver's license or photo id

For more information about what to expect, click here.

If you verified your insurance information when you registered, you will receive a bill if:

• your insurance company pays the claim, leaving a coinsurance, deductible or non-covered services 

• your insurance company denies the claim 

• your insurance company hasn't responded to the claim     

You are legally responsible for your bill from the time you receive services from the laboratory. We require all patient balances be paid in full immediately after you are notified.

Yes, as a courtesy we will bill your insurance company. It is your responsibility to provide any requested information to your insurance company (accident information, claim forms).

The insurance company may send you an explanation of benefits (EOB) after your claim has been processed. The explanation of benefits lists the amount ChildLab billed the insurance company and the amount the insurance company paid on the claim. It may also list the contractual discount amount and the patient responsibility. If your claim is denied, the explanation of benefits will explain the reason for denial.

If there is a balance due from you after the insurance company has paid its portion, we will send you a statement. This statement indicates the amount that has been paid and any balance you are required to pay. This is your bill. You are required to pay this bill in full. 

You are ultimately responsible for the total bill or any portion of the bill your insurance carrier does not pay. Patient Accounts will make every effort to resolve the account balance with your insurance carrier. Occasionally, we will be unable to resolve the issue with your carrier and will need your assistance.

Before you call, have available your insurance card, date of service, facility name, original billed amount, patient name and claim number if applicable. Ask your insurance company the status of your claim. If paid, ask when and to whom. Note this information and with whom you spoke at the insurance company. If the bill has not been paid, find out when the anticipated payment date is and ask if they need anything from you. If the bill is not paid in the stated timeframe, follow-up with the insurance company again and, if necessary, request to speak to a supervisor. 

Most insurance plans require you to pay a deductible and/or co-insurance. In addition, you could be responsible for noncovered services. Please contact your insurance company for specific answers to your questions. 

If you disagree with the insurance company's payment amount, contact the insurance company and ask them to review how the claim was processed. If the insurance company finds that an error was made, note the information and to whom you talked to at the insurance company. Request an anticipated payment date and ask if they need anything from you. If the insurance company feels the bill was paid correctly and you still disagree, find out from the insurance company what you need to do to file an "appeal" with them. Filing an appeal will not guarantee that the insurance company will pay more on your bill, but the claim will be reviewed for reconsideration.

First, check to see if the insurance company that you had on that date matches the date of service on the bill. If it is the wrong insurance company, the Patient Account Representatives can help you Monday through Friday, 7 a.m.-5:00 p.m. Call (614) 722-2055 or email us at Children'sPatientAccounts@NationwideChildrens.org.

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Doctors and other healthcare providers often send lab work to ChildLab at Nationwide Children's Hospital for processing. 

We offer several payment options:

1.You may choose to use your MasterCard, Visa or Discover Card. If you have further questions or cannot pay the balance immediately, please call our Patient Account Representative at (614) 722-2055. 

2.You may pay by cash, check or money order. Make the check or money order payable to the Nationwide Children's Hospital and be sure to include your account number. Mail to: 

                    Nationwide Children's Hospital

                    PO Box 182888, Dept L-5110

                    Columbus, OH 43218-2888 

ChildLab at Nationwide Children's Hospital will work with you to set up a payment plan that will meet your need. Patient Account Representatives are on hand to help you Monday through Friday, 7:00a.m. - 5:00p.m. at (614) 722-2055 or email us at Children'sPatientAccounts@NationwideChildrens.org. Please note: Nationwide Children's Hospital does not charge interest on balances due.

See all of your options in the Financial Assistance Information section.

If your account has been sent to a collection agency or attorney, please contact the collection agency or attorney handling the account to arrange for payment. ChildLab refers accounts for collection only as a last resort. We send out three statements asking for payment in full. If a proper payment plan has not been made, we will review the account for collections. On each statement we ask that you contact Patient Accounts to discuss questions about the bill or to make plans for payment. Patient Account Representatives can help you with this process Monday through Friday, 7:00a.m. - 5:00p.m. You may call (614) 722-2055 or email us at Children'sPatientAccounts@NationwideChildrens.org.